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Terms and conditions

Scope

The present conditions cancel and replace all other conditions previously accepted by the customer and govern relations between customers and the seller. This site is owned and operated by Miliboo whose head office is situated at 324 route des vernes 74370 Pringy – France. Telephone: 020 3355 9809 (LLC with a capital stock of 288 500 € - Company registration number 48293027800023 - Intra-community VAT number FR 10482930278).
By placing an order or asking for a quotation on this website, you agree to the terms and conditions described below which refer to applicable prices when an order is confirmed.


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Security

Our network is secured: We use SSL to protect payment-related information encryption.


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Reservation of ownership

All items bought on our website remain our property until full payment is received by our services (in accordance with French law n° 80.335 of 12 may 1980).


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Items

The descriptions of the products are available in each category.


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Payment conditions

Individuals: Please send us a proof of address (eg. telephone bill).
Companies: Please send us a certificate of incorporation.

Payment can be made by
- credit card
- bank transfer


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Price and tariff modifications

The price shall be as stipulated in our published price list applicable at the date of order of the products (delivery fees excluded). Delivery fees depend on the buyer’s address and on the weight of the ordered items. Delivery fees are specified in the basket as well as on the order confirmation page. They are applicable on all items sold on this website unless otherwise stated. Prices can be modified at any time without prior notice, but items will be invoiced according to the price at the time the order is confirmed and are subject to availability.


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Ordering, access to the website

Customers can order by phone, online on our website or on partner websites. The present terms and conditions remain applicable if the buyer orders items from a partner website. Fees related to the access to our website and to phone calls to our customer service and after-sales service are payable by the customer.


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Validation

When the customer clicks the “validation” button at the end of the ordering process, he/she is legally bound by the present terms and conditions. All information and payments saved on our website constitutes proof of the transactions.


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Order confirmation

When you order on our website, you will receive an email summing up your order within 24 hours. If you wish to pay by cheque or bank transfer, your order will be shipped after full payment is received by our services as well as a copy of your passport (payment by cheque only).


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Order modification

Modifications will be acceptable only if advised by letter, email or fax message before the items are shipped.


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Dispute

Should any dispute arise, we are committed to finding an amicable settlement. If a solution cannot be found, please write a registered letter to our customer service. All contracts are governed by French law.


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Availability

Delivery times are indicated on each product description page and specified in working days. If you wish to order by phone, delivery times will be given to you at that moment.
If you order several items with different delivery times, the applicable delivery time is the longest. We reserve the right to deliver items at different times. Fees related to the processing of your order and the shipment of the items will only be invoiced once.
Our offers are subject to availability for items that are not stored in our warehouses (suppliers or partners). As some information comes directly from our suppliers and partners, mistakes or modifications are beyond our control. Delivery times are given by our partners and customers are not entitled to ask for compensation in the event of delays. Cancellation or modification of orders will be accepted for delays of more than 15 days relative to the delivery time indicated on our website at the time the order was validated. To modify your order, click here.


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Transport and delivery

A carrier will be in charge of the delivery. Delivery will take place when the order is validated and full payment received. The transaction must be accepted by the relevant banks. If a transaction is refused, the order will be automatically cancelled. We reserve the right to refuse any order placed by a customer with whom a dispute exists. Delivery fees will be indicated before the validation of the order by the customer. Items will be delivered to the delivery address indicated in the order. If the address is incorrect and the delivery cannot take place for this reason, the customer will have to pay the delivery fees a second time for the shipment to take place again.
We reserve the right to ask for a proof of your identification and address before delivery. If you order several items with different delivery times, the applicable delivery time is the longest. We reserve the right to deliver items at different times. Fees related to the processing of your order and the shipment of the items will only be invoiced once.
We cannot be held responsible for any internal or external strikes, acts of God or any other event that could delay delivery to our customers.
Customers must check the items inside the parcels at the moment of the delivery. Should items be damaged or missing, customers must describe precisely the nature of the problem on the delivery note. Customers must also inform us of the problem within 24 hours by letter or fax message and the carrier by registered mail. Please note that “subject to opening” is not acceptable, you must open and check the parcel.
All items are delivered on the ground floor except when otherwise specified. You can contact our customer service if you wish to subscribe for a delivery on upper floors. If you choose this option, the carrier will make an appointment for the delivery. You will have to indicate to the carrier any difficulty they may have to face. The customer will have to make sure doorways and passages are large enough for the delivery to take place.
If the delivery cannot take place because of wrong information given by the customer, charges related to storage, delivery and hiring of an elevator will remain at the customer’s expense. All fees related to the hiring of an elevator and storage of the customer's parcel in the event of non-respect of the appointment made with the carrier, or even fees for a second delivery remain at the customer's expense.


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Complaints

No claims regarding transport damage will be accepted if the customer signed the delivery note without mentioning any damage. Customers must check the condition of the delivered items and write any damage or problem on the delivery note. Customers must also declare these damages or problems to our customer service by letter or fax message within 24 hours. If customers fail to do so, they will not be entitled to any compensation. Please note that “subject to unpacking” is not acceptable. Customers must ask for an authorisation number before returning an item. If an item is returned without this authorisation, it will be stored and returned at the customer’s own risk.
Please note you must return any damaged item, even if it is completely broken. A standard exchange or refund will be made as soon as the damaged item is received by our after-sales service. Please note you must never throw away a damaged item.


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Returns

Customers have a seven working day cancellation period to return any item they do not wish to keep. We strongly recommend that buyers send any item back to us using a carrier and take out insurance covering the value of the item. This insurance will be useful if anything breaks during transport. Transport fees as well as risks for the return of an item in this case remain at the customer’s expense. If the item is returned to us in perfect selling condition and in its original package, the buyer will be given a refund. Please note that returns will be accepted by our services provided the buyer has previously filled in an after-sales dossier on the customer area. Once this dossier has been filled in, the buyer will be given an RMA number (Return Material Authorisation) that must be written on the package of the item that has to be returned. Returns will not be accepted without this number. Please return all items you do not wish to keep to: AGL import 197 route des Rutys 74370 Pringy France The cancellation period does not apply to:
- businesses
- custom-made items
- items that are not returned in accordance with the present conditions. Once the item has been received by our services, a refund will be made within 14 days.
Please note our after-sales service is open from Monday to Friday from 11am to 1pm and from 4pm to 5pm either by phone at 020 3355 9809 or by email at miliboo@miliboo.co.uk.


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Guarantee

All items supplied by the seller come with a manufacturer’s warranty of 12 months.
The buyer will, in any case, benefit from the consumer protection provided by articles 1641 and following of the English Civil Code relative to the legal warranty, subject to proof of the hidden defect.
If you detect a hidden defect, you must prove it: either by sending the item back to our services for inspection, or by appointing an expert who will have to certify the existence of the said hidden defect. If you choose the first option, please note that post and package fees remain at your expense. You will get a refund of these fees if the inspection reveals there is indeed a hidden defect. If you choose the second option, you will have to send us the original document drawn up by the expert. Once this document has been received by our customer service, an RMA number and a return procedure will be given to you. The return of the item will be accepted by our services after examination of the hidden defect.
Please note that returns will be accepted by our services provided you have previously filled in an after-sales dossier on your customer zone. Once you have filled in the dossier, you will be given an RMA number (Return Material Authorisation) that you will have to write on the package of the item you send back. Returns will not be accepted without this number. For any claim within or outside the guarantee, please make sure you keep the invoice. A £5 fee will be charged for any request for a duplicate.
The guarantee does not apply in the following cases:
- items were not properly assembled or were not correctly looked after.
- items were repaired or altered by the user.
- items were damaged by the user.
- defects were caused by negligence or incorrect use.
- items were returned damaged.
Defects caused by natural wear and tear, incident during assembly, or intervention of a third party are excluded from the guarantee. The guarantee does not apply to injuries caused to third parties by an item sold on our website.
Our after sales service is open from Monday to Thursday from 11am to 1pm and from 4pm to 5pm. You can either call 0203 355 9809 or send an email to miliboo@miliboo.co.uk.


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Liability

Items sold on our website conform to French regulations. We cannot be held responsible if regulations of the country in which items are delivered are not respected. You are responsible for the importation and utilisation of items and must check with local authorities that you are entitled to do so. Photos and texts used to describe the items sold on our website are not legally binding. Consequently, we are not responsible for any mistake in these texts and photos. We are not responsible for any product shortage, acts of God, strikes, flooding or fire.
You are responsible for the verification of the information you specify in your order, particularly your shipping address.
We are not responsible for mistakes made by you in your order that could cause a delay in the delivery. We are not responsible if you miss the appointment you made with the carrier for the delivery. If you miss an appointment you had fixed with the carrier, fees for a second delivery will be at your expense.
Our liability cannot exceed the amount paid for the transaction at the origin of the liability in question.
The choice of the items and their payment is your responsibility. Consequently, a total or partial impossibility to use the items cannot give rise to any compensation, refund or engage our liability, except when a hidden defect is ascertained or when you wish to use the seven day cancellation period.
We cannot be held responsible for any loss of business, loss of profit, damages or expenses. Hyperlinks may redirect to other websites than Miliboo. Miliboo is not responsible if their content infringes the law.


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Presentation of products

Characteristics of the items sold on our website are available on each product file card. A 24h delivery time is applicable to all items where specified “delivery within one week”. For all other items, please refer to the product file card. Photos are not legally binding. We cannot be held responsible for any mistake that may appear on a photo. All photos and texts presented on our website are copyrighted. It is forbidden to use them, even partially. Miliboo sells the brand “Enzo Fratelli”. “Enzo Fratelli” is a registered trade mark belonging to Miliboo.


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Article 16 - Computer Files and Personal Information

Under articles 38 to 40 of the French law of January 6th 1978 concerning computer files and personal information, you are entitled to access any information referring to you. If you want to modify, edit or delete it, please write to:
Miliboo
324 rte des vernes
74370 PRINGY
France


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Applicable Law and Disputes

The contract between us comes under French law and any dispute between us will be settled exclusively in the courts of France.


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