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Our commitments
The right price for each piece of furniture.
Constantly renewed choice of a brand that innovates incessantly.
Quality demand from manufacturing to delivering
We make a commitment to our customers on the quality of the furniture and decorative ornaments created by the store brand*, and on the quality of our service:
Key points
of the traceability contract
- Mastering of the supply chain: from the conception of each piece of furniture to its delivery.
- Systematic control of the respect of the strictest manufacturing model.
- Individual identification of each piece of furniture and spare parts, and follow-up of manufacturing.
- Perfect mastery of our stock.
- Systematic control of each lot and over-packaging of each piece of furniture.
Key points
of the service policy
- Real time availability of all items and processing of the order.
- Individualized follow-up of each order and after sales dossier.
- Respect of delivery times.
- Spare part manufacturing, even when a piece of furniture is not made anymore.
- Perfect condition of parcel guaranteed and systematic exchange of all items reported as faulty at the moment of delivery.
Other services:
- A second life offered to items that do not pass our inflexible quality policy:
- Miliboo makes them available at budget prices on the second-hand market.
- Damaged items are sorted and recycled. - You can Change your Mind:
Our customers have a seven day cancellation period during which they can send back any item they do not wish to keep and get a full refund of their order (please see our terms and conditions for the returns and refunds terms). - Distribution of Brands and/or Exclusive Collections:
Enzo Fratelli is Miliboo's first exclusive designer. The label was created by Aline Buscemi, the founder of Miliboo, to ditribute the collective creations of the team. A small copper or silver coloured plate guarantees the originality of the item. - Secured Online Payment :
Personal and banking details are protected by our strict security policy: SSL encryption and online electronic payment terminal (Banque Populaire).
*This guarantee applies to all Miliboo pieces of furniture (Miliboo furniture and Enzo Fratelli), and does not apply to wholesaler pieces of furniture and decorative ornaments occasionally sold on our website.
