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Frequently asked questions

Delivery

What should I do when I receive my parcel?

You must check the items inside the parcel and describe any damage you may notice on the delivery note before the carrier leaves.

What should I do if an item is damaged?

If you receive a broken item, you can either refuse it, or write reservations describing the damage on the delivery slip.

Can my order be delivered in the Western Isles, Isle of Scilly, Shetland, Orkney, Channel Islands and Isle of Man?

We deliver everywhere in the United Kingdom, even in the Western Isles, Shetland, Orkney, Channel Islands and Isle of Man.

Do you deliver in Europe?

We usually deliver everywhere in Europe.

Do I have to pay extra fees for a delivery in Europe?

There are extra fees for a delivery in Europe. Please contact our sales department for more information.

Can my shipping address and my billing address be different?

Your delivery address can be different from your billing address. Please note that delivery fees apply on the shipping address.

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Returns

Can I return an item that does not suit me?

If you do not wish to keep an item you have just received, you have, in accordance with the law, you have 14 days to open an after-sales dossier in your customer zone to obtain a Return Material Authorisation number. The item will then have to be returned in its original package (with the RMA number written on the package) and in perfect selling condition.

What will happen if I return a parcel without an RMA number?

We will have to refuse your parcel and won’t be able to refund your order.

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Ordering and payment

How can I pay for my order on Miliboo?

You can pay by credit card or bank transfer.

If I order, when will my account be debited?

Your payment will be debited when your order is processed by our services.

You will receive an email summing up your order. You will also have access to the follow up of your order from your customer zone.

You will receive an email summing up of your order. You will also have access to the follow-up of your order from your customer zone.

What should I do if I realise I have made a mistake in my order?

Please contact us as quickly as possible at 020 3355 9809 from Monday to Thursday from 9am to 1pm and from 2.30pm to 6.30pm and on Friday from 9am to 1pm and from 2.30pm to 5.30pm.

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Miscellaneous

Are the items guaranteed?

All items have a two-year guarantee.

Is there a Miliboo shop or showroom I can go to?

No, our products are only visible on the internet.

Do you have a paper catalogue?

No, our products are only visible on the internet.

How can I cancel my subscription to your newsletter?

Simply click on the link at the bottom of the email.

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