Cancellation period

Customers have a seven working day cancellation period to return any item they do not wish to keep. Please go to our terms and conditions for more information.

Delivery slip

A delivery slip is a document you must sign when your order is delivered. This delivery slip usually specifies the number of parcels among other things. You may write on this document all important comments you wish to make on the condition of your parcel. If your parcel or the items in your parcel are damaged, you must write precisely what you see on the delivery slip before you sign it. To learn more about what to do if your parcel has been damaged, please go to our terms and conditions.

Terms and conditions

Terms and conditions designates all the clauses of a seller's selling contract. Anyone who wishes to order on our website must certify they have read and understood our terms and conditions.

Guarantee

The buyer will, in any case, benefit from the consumer protection provided by articles 1641 and following of the French Civil Code relative to the legal warranty, subject to proof of the hidden defect. All items supplied by the seller come with a manufacturer’s warranty of 12 months. Please see our terms and conditions to learn more about our guarantee.

Hidden defect

A hidden defect is not discoverable through general inspection and may cause malfunction of an item. Please see our terms and conditions to learn what to do if a hidden defect is proven.