By Clare, Sunday, October 04 2020
Having read reviews, I was very, very sceptical about ordering anything, but they had a bedside table I really liked, so decided to do some company research. I discovered they are based in France, but have a UK office. I initially tried their Online Chat and had an immediate &amp; helpful response to my question. I then telephoned the UK office and a very pleasant lady answered my question and checked stock for me. I told her I was worried about ordering due to the online reviews, and she commented that the vast majority of people are very happy with the service/product, but don't leave reviews, the few unhappy customers always leave reviews. Feeling more confident, I took the plunge and ordered two cabinets. I was kept informed by e-mail as to where my order was up to the and dispatch details. They arrived within six days and the quality was excellent. Putting them together a small unusual screw broke. I contacted customer services and within 5 days a replacement arrived from France. My experience is that both customer service &amp; product is excellent and I would not hesitate to order in future. I can only think that at some point they had a bad patch and things went a bit wobbly, as happens with most companies, but I would certainly recommend purchasing from Miliboo.